FAQs

Frequent questions

What is Casa Ciclo?

We are a Colombian store of personal care products made with organic ingredients with ECOCERT certification and fair trade. Formulas without sulfates, salts, parabens, alcohol, petrochemicals, fragrances and dyes.

Our production is 100% local and our team is led by women.

What products does Casa Ciclo sell?

Personal and home care products such as shampoo, conditioner, soap and cream. We produce locally, with natural ingredients from organic crops and formulas without sulfates, salts, parabens, alcohol, petrochemicals, fragrances and colorants.

We give fair payments to our farm suppliers, ensuring fair trade and social impact.

All our products have INVIMA.

Can I re-fill at Casa Ciclo?

At Casa Ciclo we sell spare parts in re-fill packaging of 600ml, 1,000ml and 3,700ml, so that you can reuse your containers comfortably at home, reduce the impact of your daily care routine and better plan your consumption.

What is re-fill packaging?

It is a replacement product for you to reuse your packaging, which is made with 30% less plastic than traditional packaging. You also save money on your purchase; In re-fill presentations the price per gram is better.

You can reuse Casa Ciclo containers or those you have at home. Double addresses are a thing of the past.

Why do we sell re-fill packaging?

We believe that reusing your packaging is the lowest impact sustainable alternative for your personal routine.

In addition, we are responsible for closing the life cycle of our re-fill packaging and containers, reusing their raw materials to produce accessories that complement our products. In this way, we promote consumption that takes care of the planet.

Are your products vegan?

Yes, 98% of our products are vegan. Some contain honey. However, none of the products have been tested on animals.

Do your products have sulfates?

Sodium C14-16 Olefin Sulfonate is present in our sustainable line of liquid soaps and shampoos. Although its name may sound similar to common "sulfates," this ingredient is not a sulfate like sodium lauryl sulfate (SLS) or sodium laureth sulfate (SLES), which are best known for causing irritation to sensitive skin.

In our case, the Sodium C14-16 Olefin Sulfonate we use is plant-based, derived from coconut oil, and is used for its ability to effectively cleanse without over-drying the skin. It does not contain sulfates in its chemical structure.

That said, we understand that some people with allergies or very reactive skin may experience sensitivity even to mild ingredients. Therefore, it's always a good idea to do a patch test before using any new cosmetic product, especially if you have known allergies.

If you have sensitive skin, we recommend trying our products before purchasing. Do it completely free in our store and receive advice.

How is the process of purchase?

1. Choose the product you want to carry.

2. Choose the presentation you want to buy.

3. If you are going to refill your containers, buy the presentations in re-fill packaging. If you don't have containers, choose a Casa Ciclo packaged presentation: amber glass or white plastic.

4. Add your products to the cart.

5. Leave us your billing and shipping information.

6. Finalize your purchase.

7. Receive your products. Enjoy natural products and give new life cycles to your packaging.

What happens if I don't adjust to the transition of product formulas?

Contact us through WhatsApp , write us a message on Instagram or email us at casaciclonatural@gmail.com and we will provide you with advice on the use of our products and solutions that fit your needs.

Do you have a store?

Yes, you can find us in Bogotá at Calle 65 # 5 - 46, Chapinero Alto neighborhood, from Monday to Saturday from 10:00 am to 6:00 pm non-stop.

What are the payment methods?

Buy with a debit or credit card with confidence through our PayU payment gateway.

Where do you deliver and how much does it cost?

If you are in Bogotá, homes cost $12,000 COP. In the rest of the cities, your address is $18,000 COP.

In which cities can I buy Casa Ciclo?

You can buy your products on the website to be sent to any city in Colombia. For purchases over $250,000 COP your shipping is free.

Our physical store is located in Bogotá, Calle 65 # 5 - 46.

Where do you manufacture your products?

All our products are made in Colombia, in this way we contribute to the local economy and reduce our carbon footprint.

How can I be a supplier?

Leave us a message in the contact tab with your information or write to us at casaciclonatural@gmail.com